This page provides information, terms & conditions for Industracom's:

We reserve the right to revise terms and conditions at any time.

Definitions
Website: Refers to the website owner/operator Industracom Pty Ltd (www.industracom.com, Australia ABN 20 079 858 236) operators of IndustrySearch.com.au and MedicalSearch.com.au and HospitalityHub.com.au.


Storefront advertising packages

These are the standard terms & conditions for the website's Storefront Advertising Packages. By entering into an agreement with the website or an authorised representative, advertisers are bound to these terms and conditions.

  • Advertisers agree to adhere to the parameters of the advertising package they purchase.
  • The website maintains the right to revise advertising packages as required.
  • The website maintains the right to deny any organisation from advertising.

Definitions
Website: refers to the website owner/operator - Industracom Pty Ltd - www.industracom.com.
Advertiser: refers to the business purchasing advertising on the website.
Packages: refers to the advertising services provided.

Terms of use
The website provides online advertising and marketing services to comply with the following terms of use:

  • Advertisers must be registered entities as required by the website;
  • Products and services on offer must be lawfully acquired;
  • Products and services on offer must be of a legal nature;
  • Advertisers must not make untrue or unsubstantiated claims on the website;
  • Advertisers must be committed to providing adequate service and support to their customers;
  • Advertisers must comply with commercial law in the regions where business is conducted;
  • Advertisers must clearly define its purpose, products and/or services;
  • Advertiser's promotional information must adhere to international copyright and trademark law;
  • Advertisers must have authorisation to promote and market advertised items;
  • If the advertiser is exclusive to a specific geographic region they should make it clearly evident;
  • Advertising of adult or gambling products and services are not permitted on the website.

Billing & payment
All packages are a minimum 12 months. By entering into a contract through one of the following methods: fax, e-mail, phone or online, advertisers are legally bound and obligated to adhere to the payment terms and conditions of the website.

The website maintains a credit collection process. Overdue accounts (60 days+) are referred to a credit collection agency. This can affect an advertiser's credit rating; therefore all reasonable efforts are made to collect outstanding payments before action is taken.

A. Yearly payment option

  • Payment is required within 14 days of booking, unless otherwise agreed in writing;
  • If a cancellation is made within 14 days of the initial booking, a cancellation fee of 30% is payable;
  • If a cancellation is made after 14 days from the initial booking, full payment is required;
  • Prior to the package's expiry, a renewal offer will be made. Renewal will only take place once approval is received;
  • If approval is not received before the expiry date, the package will expire. This will remove your preferential ranking and content presence on the website.

B. Monthly payment option

  • All packages are a minimum 12 months with a mininum of 12 monthly debits;
  • If the monthly payment option is selected, credit card or direct debit details are required upon booking;
  • The first monthly payment is required prior to setup unless otherwise agreed in writing;
  • Following the initial 12 month contract, monthly payments are continuous until cancelled in writing;
  • Should 2 consecutive monthly payments be dishonoured, the outstanding amounts will be passed to a credit collection agency;
  • Advertisers must notify us immediately if there has been a change in credit card or bank account details;
  • Packages can be cancelled anytime after the first 12 month period;
  • If a cancellation is made within 14 days of the initial booking, a cancellation fee of 30% of the annual package cost is payable;
  • If a cancellation is made after 14 days from the initial booking, full payment is required;
  • A minimum of 30 days notice is required for cancellations and must be received in writing;
  • For advertisers not on a continuous monthly billing cycle; if a renewal is not received before the expiry date, the package will expire. This will remove your preferential ranking and content presence on the website. 
  • Trials are not provided unless otherwise agreed in writing or as part of a special promotional offer.

Categorisation
The website's directory is under constant development and improvement in consultation with industry experts and customers. The website's editors reserve the right to edit or include categories as decided. Advertisers are allowed a designated number of categories depending on the package purchased, and can make category suggestions for assessment by our editors. If a new category is added, other relevant advertisers will be included.

Category Ranking
Categories are those listed within the main directories. Within categories, advertisers on higher packages are listed above lower packages, followed by date order, with longer active advertisers listed first.

Search Engine Optimisation
The website is professionally optimised to achieve high rankings on external search engines. We are committed to applying the latest and most effective optimisation techniques, however rankings on external search engines cannot be guaranteed and may change over time. Advertisers are recommended to use content optimisation guidelines provided to improve their content's search rankings.

Directory Sponsorship
Sponsor logos are placed in the most relevant directory, unless stipulated otherwise by the advertiser. Additional directory sponsorship placements can be purchased. The size and position of logos are based on the package purchased. When a new package is activated or an existing one renewed, sponsor logos are showcased in the relevant directory. In some areas of the website a rotational sponsor placement is applied.

Content Items
Depending on the package, advertisers have the capacity to feature a designated number of content items including: products, services, news, feature articles and events. A video plus multiple pictures can be uploaded within each content item. File, text and image sizes must comply with system specifications.

Followers
You get to build a network of Followers to keep in touch with. They receive an informative monthly email keeping them up to date with what's new in your package. You can Add a 'Follow button' to your own website or email signature to grow Followers.

Package activation process
Step 1 - Profile setup: Once an Activation Form or Phone Order is received, advertisers receive an e-mail outlining the requirements to setup their profile. This includes such items as a company description, contact details and logo. Advertisers can request one of the website's consultants to setup their profile using information from their website or other marketing material.

Step 2 - Upload content: Once step 1 is completed you are ready to upload content: products, services, news, feature articles and events. This is critically important in order to generate optimal results.

Advertisers receive a username and password to access the Online Management Area where content is uploaded and results can be viewed and monitored. Upload products and services as a first priority. Following that, upload news, feature articles and events.

  • The User Guide helps advertisers understand how best to utilise the package.
  • Advertisers can also receive support and assistance from the website's team anytime.

Tracking & measurement
Packages generate reporting information to track and monitor results. These are accessible anytime in the Online Management Area.

Hot Products
Hot Products are an additional paid advertising service. Companies must be a current package in order to purchase Hot Products.

System maintenance
The website takes all reasonable steps to ensure the service is properly maintained and kept up-to-date to protect against the loss, misuse and/or alteration of customer information.

Data backup
The website backs up customer data onto backup equipment regularly but is not liable for the loss of data.

System rights
Advertisers obtain no rights to the hardware, software and other infrastructure provided by the website to deliver the service other than expressly defined as part of the package.

Liabilities and warranties
The website or any of its subsidiaries, employees, partners or suppliers will not be liable for: 
(i) any indirect or incidental damages of any kind; 
(ii) any damages including those resulting from:
(a) loss of use, data/information, revenue or profits, on any case amounting out of or in connection to the use (or inability of use) of the service; 
(b) the statements of any employee of the website; 
(c) any unauthorised access to or modification of the customers website or package; 
(d) any data or information that is sent or received or not sent or received; 
(e) any failure to store data, information files or other related content; 
(f) fraudulent, negligent or otherwise unlawful behaviour; 
(g) information, data or other material provided to the website.

Privacy policy
The customer agrees to abide by the website's privacy & information policies which complement these standard terms & conditions and agrees that the terms of these two policies are included here in agreement between the customer and the website.

Rights and responsibilities
The customer is responsible for dealing with persons who access the customer data and information and will not attempt to refer complaints, feedback or comments in relation to this data and information to the website. The customer will cover the website against all possible costs, expenses, loss or liability that may directly or indirectly result from:

a. the customer breaching these terms set out;
b. the customer, or any person using the website's customer account or misusing the service;
c. the publication of offensive or unlawful material on any part of the website in using the service.

Suspension and termination
We reserve the right on occasion and without prior notice to suspend the service and/or disconnect or deny access to the service either during technical failure or maintenance procedures or if customers fail to comply with terms and conditions or do anything which in the website's frame of view or opinion may affect or undermine the operation of the website.

General
These Standard Terms & Conditions are governed by the laws of New South Wales, Australia. The website's failure to exercise or to enforce any right or provision of the Agreement will not constitute a waiver of such right or provision.

Unsolicited & lawful offers
Requests placed with website advertisers must be of a legal and lawful nature and must be in relation to the nature of business conducted by the advertiser. We strongly deter individuals from using the website's communication facilities to solicit businesses in relation to items which have not been requested (i.e. unsolicited offers).

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Campaign advertising services

These are the standard terms & conditions for the website's campaign advertising services. By entering into an agreement with the website or an authorised representative, advertisers are bound to these terms and conditions.

  • Advertisers agree to adhere to the parameters of the advertising package they purchase.
  • The website maintains the right to revise advertising packages as required.
  • The website maintains the right to deny any organisation from advertising.

Definitions
Website: refers to the website owner/operator. Industracom Pty Ltd - www.industracom.com.
Advertiser: refers to the business purchasing advertising on the website.
Packages: refers to the advertising package purchased.

Terms of use
The website provides online advertising and marketing services to comply with the following terms of use:

  • Advertisers must be registered entities as required by the website;
  • Products and services on offer must be lawfully acquired;
  • Products and services on offer must be of a legal nature;
  • Advertisers must not make untrue or unsubstantiated claims on the website;
  • Advertisers must be committed to providing adequate service and support to their customers;
  • Advertisers must comply with commercial law in the regions where business is conducted;
  • Advertisers must clearly define its purpose, products and/or services;
  • Advertiser's promotional information must adhere to international copyright and trademark law;
  • Advertisers must have authorisation to promote and market advertised items;
  • If the advertiser is exclusive to a specific geographic region they should make it clearly evident;
  • Advertising of adult or gambling products and services are not permitted on the website.

Billing & payment
By entering into an agreement for advertising services, advertisers are bound and obligated to adhere to the terms and conditions of the website. The website maintains a credit collection process. Overdue accounts are referred to a credit collection agency. This could affect an advertiser's credit rating therefore all reasonable efforts are made to collect outstanding payments before action is taken.

Cancellation policy
Due to limited advertising inventory, cancellations within 60 days of campaign dates are not refundable and outstanding invoices remain payable. Clients can reschedule campaigns to alternative dates at no additional fee. Rescheduling must take place prior to the initial campaign run date and must be for an alternative run date within 180 days. Payment would still be due as per the original booking dates/terms.

 

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